• Finance And Business 17.06.2019 Comments Off on Super Service Delivering Customer Deserve PDF A5771571e

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    Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! PDF




    by Jeff Gee : Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!

    ISBN : #0071405577 | Date : 1999-07-26

    Description :

    PDF-17e2a | Unlike other customer service books, Jeff and Valerie Gee’s concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jo… Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!


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  • Finance And Business 17.06.2019 Comments Off on Team Teams Rules Engagement Complex PDF A649ef3e5

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    Team of Teams: New Rules of Engagement for a Complex World PDF




    by General Stanley McChrystal : Team of Teams: New Rules of Engagement for a Complex World

    ISBN : # | Date : 2016-07-28

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    PDF-74705 | Penguin presents the unabridged downloadable audiobook edition of Team of Teams by General Stanley McChrystal, read by Paul Michael. What if you could combine the agility, adaptability, and cohesion of a small team with the power and resources of a giant organisation? When General Stanley McChrystal took command of the Joint Special Operations Task Force in Iraq in 2003, he quickly realized that c… Team of Teams: New Rules of Engagement for a Complex World


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  • Finance And Business 17.06.2019 Comments Off on Conversation Company Business Through Culture PDF 1fdb5dacd

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    The Conversation Company: Boost Your Business through Culture, People and Social Media PDF




    by Steven Van Belleghem : The Conversation Company: Boost Your Business through Culture, People and Social Media

    ISBN : #0749464739 | Date : 2012-06-15

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    PDF-67b87 | In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or word-of-mouth recommendations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and lessen their prospects of expansion.Because people now expect every brand to have a human “face,” c… The Conversation Company: Boost Your Business through Culture, People and Social Media


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  • Finance And Business 16.06.2019 Comments Off on Decision Making Using Game Theory PDF 21f17ad44

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    Decision Making Using Game Theory: An Introduction for Managers PDF




    by Professor Anthony Kelly : Decision Making Using Game Theory: An Introduction for Managers

    ISBN : #0521814626 | Date : 2003-05-19

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    PDF-f98bf | Game theory is a key element in most decision making processes involving two or more people or organizations. This book explains how game theory can predict the outcome of complex decision making processes, and how it can help to improve negotiation and decision-making skills. It is grounded in well-established theory, yet the wide-ranging international examples used to illustrate its application … Decision Making Using Game Theory: An Introduction for Managers


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  • Finance And Business 15.06.2019 Comments Off on Trust Social Relations Engagement Understanding PDF 15515fc0b

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    Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web PDF




    by D. Padua : Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

    ISBN : #0230391249 | Date : 2012-07-31

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    PDF-4cba4 | Explains how all institutions have to turn their relationship with stakeholders into a ‘social’ one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative ‘Value for Engagement Model’…. Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web


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  • Finance And Business 14.06.2019 Comments Off on Flight 3407 Compassionate Leadership Disaster PDF Dd751142b

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    Flight 3407: Compassionate Leadership In The Face Of Disaster PDF




    by David M. Bissonette : Flight 3407: Compassionate Leadership In The Face Of Disaster

    ISBN : #1599327422 | Date : 2016-10-19

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    PDF-5ad32 | Lead through the Chaos Learn from TragedyLeadership: How does such a simple concept come to play in the most tragic of situations? How do you know if you have what it takes to lead through unimaginable tragedy?David and Traci Bissonette were faced with the type of devastation that molds character and significant purpose―fueling their passion to help others hone in on leadership skills and lea… Flight 3407: Compassionate Leadership In The Face Of Disaster


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  • Finance And Business 13.06.2019 Comments Off on Hello Every Little Thing Matters PDF E91d06f14

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    Hello!: And Every Little Thing That Matters PDF




    by Kate Edwards : Hello!: And Every Little Thing That Matters

    ISBN : #1137489707 | Date : 2016-02-16

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    PDF-d5ebc | Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable…. Hello!: And Every Little Thing That Matters


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  • Finance And Business 12.06.2019 Comments Off on CB3mo Mejorar Memoria ConcentraciB3n Capacidades Ebook PDF 5407db0d9

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    Cómo mejorar la memoria y la concentración: Técnicas para aumentar tus capacidades mentales y lograr que el cerebro funcione a su máximo rendimiento (Eficiencia Mental) (Spanish Edition) PDF




    by Rodriguez Josué : Cómo mejorar la memoria y la concentración: Técnicas para aumentar tus capacidades mentales y lograr que el cerebro funcione a su máximo rendimiento (Eficiencia Mental) (Spanish Edition)

    ISBN : # | Date : 2015-08-07

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    PDF-c497e | ¿Por qué conformarse con técnicas complicadas para mejorar tu memoria cuando puedes tener esta guía práctica y poderosa? En este sorprendente libro descubrirás cómo perfeccionar y optimizar la memoria para que puedas transformar tu cerebro en una herramienta de poder superior que absorba como una esponja todo lo que necesites saber.Este libro te enseñará estrategias prácticas y creativas… Cómo mejorar la memoria y la concentración: Técnicas para aumentar tus capacidades mentales y lograr que el cerebro funcione a su máximo rendimiento (Eficiencia Mental) (Spanish Edition)


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  • Finance And Business 10.06.2019 Comments Off on Significance Exploring Information Systems Technology PDF 2541770f8

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    Significance: Exploring the Nature of Information, Systems and Technology PDF




    by P. Beynon-Davies : Significance: Exploring the Nature of Information, Systems and Technology

    ISBN : #0230275192 | Date : 2010-11-30

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    PDF-f996f | Signs are critically important in all forms of activity, including business, because they establish what it is to be human. Without signs we could not think, we could not communicate what we think and we could not ensure that we collaborate together in our work, home and leisure. The aim of this book is to explain how and why they are significant…. Significance: Exploring the Nature of Information, Systems and Technology


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  • Finance And Business 07.06.2019 Comments Off on Mixed Mode Modelling Methodologies Organisational Intervention PDF Eca9365c3

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    Mixed-Mode Modelling: Mixing Methodologies For Organisational Intervention (Applied Optimization) PDF




    : Mixed-Mode Modelling: Mixing Methodologies For Organisational Intervention (Applied Optimization)

    ISBN : #1461379806 | Date : 2011-09-17

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    PDF-0cc95 | The 1980s and 1990s have seen a growing interest in research and practice in the use of methodologies within problem contexts characterised by a primary focus on technology, human issues, or power. During the last five to ten years, this has given rise to challenges regarding the ability of a single methodology to address all such contexts, and the consequent development of approaches which aim to… Mixed-Mode Modelling: Mixing Methodologies For Organisational Intervention (Applied Optimization)


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  • Finance And Business 06.06.2019 Comments Off on Making Compelling Business Case Decision Making PDF 8118e59c5

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    Making the Compelling Business Case: Decision-Making Techniques for Successful Business Growth PDF




    by W. Messner : Making the Compelling Business Case: Decision-Making Techniques for Successful Business Growth

    ISBN : #1137340568 | Date : 2013-11-22

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    PDF-9631d | Providing the necessary background information and hands-on tools to build compelling business cases, this book will increase the reader’s capability to champion new business development ideas, take them to senior management, and facilitate the decision process by understanding the key theories and practices of finance and corporate investments…. Making the Compelling Business Case: Decision-Making Techniques for Successful Business Growth


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  • Finance And Business 05.06.2019 Comments Off on Fables Art Leadership Applying Workplace Ebook PDF 7fed5e78f

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    Fables and the Art of Leadership: Applying the Wisdom of Mister Rogers to the Workplace PDF




    by Ian I. Mitroff : Fables and the Art of Leadership: Applying the Wisdom of Mister Rogers to the Workplace

    ISBN : # | Date : 2012-12-05

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    PDF-9c332 | Fred Rogers is one of the great icons of American culture and the values and philosophy for which he is famous have stood the test of time. Fables and the Art of Leadership brings those same values and philosophy to the workplace, where they’re now needed more than ever. This unique and timely work is for everyone who aspires to become and be a better leader. Mister Rogers didn’t expound abstract … Fables and the Art of Leadership: Applying the Wisdom of Mister Rogers to the Workplace


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  • Finance And Business 04.06.2019 Comments Off on Chinese Opinion Management Research Development PDF 88aa76531

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    Chinese Social Opinion and Crisis Management (Research Series on the Chinese Dream and China’s Development Path) PDF




    by Yungeng Xie : Chinese Social Opinion and Crisis Management (Research Series on the Chinese Dream and China’s Development Path)

    ISBN : #981104001X | Date : 2017-07-01

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